![]() ![]() I cannot put into words how grateful I am for Albert’s patience, dedication, and kindness throughout the entire process. Every step of the process was explained to me and all of my questions regarding repairs and cost were received with patience. From the moment I called to request an estimate to the moment I picked up my repaired vehicle (earlier than anticipated), I was always treated with respect and the utmost professionalism. Caliber Collision made the entire process stress-free and seamlessly easy. Incurring any sort of auto damage, especially while commuting to/from work during a pandemic, can be an extremely stressful ordeal. Highly recommend this location for your car body work. Great work detail only surpassed by their customer service. Paint match was great (it is a 2010 car). They brought the car and it looked great. I thought Id have to Über back but moments later I get a call from Caliber and the lady said they will deliver me the car. They canceled the check I was suppose to get and directly paid Caliber. The lady at the desk (I wish I knew her name) diligently was trying to get a hold of the adjuster but had no luck. The day I went to pick it up I dropped off my rental and was chauffeured to Caliber to find out they needed the check that was supposed to have been sent to me (which I never got). #Calibre collision el paso reviews driver#There were some delays (no fault of Caliber Collision strictly with the insurance company of the other driver which I had issues with since day 1). They kept me updated on the process of the car via text (you choose the way to be contacted). Dropped off my car got picked up by Enterprise. Was involved in a MVA and picked this place due to location and ratings in reviews. If it doesn’t get fixed tomorrow I’m going somewhere else, I’ve been a patient longer then most customers, I think. USAA paid them 2000 dollars and I’ve been to the shop returning the vehicle three times this week…. Now they tell me they want to replace the switch and there’s nothing that can be done about the bend in the hood. ![]() Also the hood wasn’t replaced and the bend in it was not repaired fully, otherwise the pressure switch would working. Every time I came to pick up the car it was unlocked, no wonder the alarm wasn’t going off for them. I took it back and they said they fixed it but it happened again that same day after bringing it back home. I picked up the car and after bringing it home the car alarm randomly went off every 5-20 minutes. They had the vehicle for a week and said it was finished and ready. The hood still has a gap and bend in it and the car alarm goes off randomly. They told me they replaced the hood and bumper but only replaced the bumper. This switch keeps the car alarm from being activated when the car is locked. This caused a pressure switch on the hyundai to not be fully activated by a rubber stub attached to the hood which presses down on the bottom which is just next to the radiator. Our vehicle was backed into while parked and the hood as you can see from the picture was bent back. ![]()
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